Alex VuThang
Founder & CEOAlex VuThang, Founder of SuperBox TV Box Store, is a tech expert with 10+ years of experience in authentic streaming hardware and cord-cutting.
ABOUT OUR COMPANY
Meet the Minds Behind SuperBox TV Box Store
Get to know the dedicated professionals, technical experts, and operational leaders who work tirelessly to bring you the ultimate home entertainment experience.
Leadership & Core Team
Meet the visionary founders and key operational managers driving SuperBox TV Box Store's mission across North America.
Sarah Jenkins
Head of OperationsSarah oversees the entire supply chain, ensuring that every order is processed flawlessly and delivered on time to your doorstep.
David Chen
Lead Tech SupportDavid and his team are the technical wizards who resolve any hardware or software inquiries, providing 24/7 peace of mind.
The Team Behind Our Service Quality
Our team encompasses customer consultation, order processing, quality control, logistics, warranty, and technical support. Every unit plays a vital role in ensuring you receive authentic products, transparent information, and prompt after-sales care.
Our Core Departments
Dedicated units working in harmony to perfect your buying journey.
Customer Consultation
Assisting customers in exploring products, comparing S6/S7/S8 options, and answering pre-purchase inquiries.
Order & Fulfillment
Verifying payments, checking inventory, and packing your shipments securely for international transit.
Quality Control (QC)
Inspecting product integrity, verifying accessories, and logging serial numbers prior to dispatch.
Technical Support
Guiding you through Android OS setup, network configuration, and swiftly troubleshooting technical bugs.
Warranty & Returns
Handling warranty claims, exchanges, and refunds strictly according to our transparent store policies.
Our Collaborative Workflow
A systematic approach to guarantee excellence in every order.
1
Transparent Consultation
Clear product details and policy transparency before you purchase.
2
Pre-shipment Inspection
Rigorous physical checks and serial logging by the QC team.
3
Secure Fulfillment
Anti-shock packaging and handover to global carriers (DHL/FedEx).
4
Post-purchase Care
24/7 technical troubleshooting and reliable warranty support.
Our Commitment to You
We build our team on three core principles: honest consultation, meticulous order processing, and responsible customer support. Every request regarding products, shipping, warranties, or returns is processed strictly according to the policies publicly available on our website.
Behind The Scenes
A glimpse into our daily operations: from consultation and quality checks to packaging and customer support.
Need Help From Our Team?
Whether you need product advice, order tracking, warranty claims, or technical guidance, our customer care team is always ready to assist you.
Hotline / WhatsApp
+1(604) 239-6845
Email Support
customer@superboxtvboxstore.com
Working Hours
Mon - Sat, 8 AM – 7 PM