Thank you for shopping with SuperBox TV Box Store. We aim to provide clear and transparent shipping information for all customers.
Order processing time
Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are usually processed on the next business day.
During peak periods, holidays, promotional events, or unexpected logistics conditions, processing times may be extended.
Estimated shipping time
| Region | Estimated Delivery Time |
|---|---|
| United States | 2–5 business days |
| Canada | 3–5 business days |
Delivery times are estimates only and may vary depending on location, carrier operations, weather conditions, customs procedures, regional events, or other factors outside normal shipping operations.
Shipping carriers
SuperBox TV Box Store may work with major shipping providers and logistics partners including:
- DHL
- FedEx
- UPS
- USPS
- Regional delivery partners where available
The shipping carrier used may vary depending on destination, warehouse inventory, shipping availability, and logistics conditions.
Shipping fees
Many products on SuperBox TV Box Store include shipping support within eligible delivery regions.
Free Standard shipping is available in USA and Canada.
Order tracking
After shipment confirmation, tracking information is generally sent to the customer by email.
Tracking updates may require approximately 24–72 hours before becoming active in carrier systems.
Customs duties and import taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, VAT, or other local charges depending on destination country regulations.
Import requirements and charges vary by country and are outside our direct control.
If customers have questions regarding customs charges, our support team may assist with available information when possible.
Incorrect shipping information
Please verify your shipping address, recipient name, phone number, and delivery information before placing an order.
Incorrect addresses, unavailable recipients, incomplete contact information, or failed delivery attempts may result in delivery delays, additional handling procedures, or return shipments.
If shipping information needs correction, please contact our support team as soon as possible.
Lost or delayed shipments
If your shipment experiences significant delays or appears lost during transit, please contact our support team.
We may work with the shipping carrier to review tracking information and assist with available next steps.
Shipping limitations
Shipping availability may vary depending on:
- Destination country
- Regional restrictions
- Carrier availability
- Warehouse inventory
- Import regulations
- Force majeure events
Contact Information
Address: 100 Sunrise Ave #135, North York, ON M4A 1B3, Canada
Phone: +1(604) 239-6845
Email: customer@superboxtvboxstore.com
Working Hours: Monday to Saturday (8 AM – 7 PM)
Disclaimer: This policy is provided for informational purposes only and does not constitute legal advice.
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