SuperBox TV Box Store

We are pleased to offer 100% FREE Shipping on every order across our entire catalog. Whether you are purchasing the latest hardware or accessories, there are no hidden delivery fees at checkout on the superbox official website

For domestic orders in the United States, delivery typically takes 2 to 5 business days from the date of shipment. Orders for Canada are dispatched via UPS Express with an estimated delivery window of 3 to 5 business days

To ensure expedited fulfillment, orders placed before 2:00 PM Pacific Time (PT) on a business day will begin processing the same day . Any orders received after 2:00 PM PT, or on weekends and public holidays, will begin processing on the following business day

The superbox store utilizes strategic fulfillment centers in the United States located in California (City of Industry) and New Jersey (Howell) to minimize transit times . Canadian orders are fulfilled via our international distribution hub

We operate under a Duty-Prepaid (DDP) model for all Canadian shipments . This means the superbox official store covers all import duties, VAT, and customs fees, ensuring that the price you see at checkout is final with no additional charges upon delivery

If your tracking shows a “Delivered” status but you do not have the package, you must contact us at customer@superboxtvboxstore.com within 10 days of the reported delivery date to initiate a formal investigation . Please note that these claims can take up to 30 days to resolve depending on carrier protocols

We provide a secure checkout experience using PCI-DSS compliant gateways including Stripe (for encrypted credit/debit cards) and PayPal (for digital wallets) . Accepted cards include Visa, MasterCard, American Express, Discover, and UnionPay, alongside Apple Pay and Google Pay.

All transactions conducted on the superbox official website are processed in USD (United States Dollars) . Customers purchasing from outside the U.S. should be aware that their bank may apply separate currency conversion rates or fees.

To maintain a secure shopping environment, our security team may request additional identity or billing verification for high-value transactions. Failure to provide this requested information within 48 hours will result in an automatic order cancellation and a full refund.

Once a refund is triggered by the superbox store system (within 24 hours of a return inspection), it typically takes 5 to 10 business days for the funds to be credited back to your original payment method .

Customers are entitled to a 30-day free refund . You may request a return within 30 calendar days of receiving the product for any reason, provided the unit is in brand-new, unused condition with all original packaging and accessories.

No, the superbox store does not charge a restocking fee for any cancellations or returns that meet our basic eligibility criteria . We believe in a fair and transparent return process for all our North American customers .

Our fulfillment centers employ high-tech prevention protocols, including recording High-Definition video of the packaging process for every order . We also weigh every package to the nearest gram and log this against your Order ID to verify that every accessory and the correct hardware unit were included.

Before any model is cleared for sale, it undergoes a 168-hour continuous-operation stress test in our technical labs . This ensures that the hardware can handle high-demand 4K and 6K decoding without thermal throttling or failure.

The superbox official store guarantees a formal acknowledgment of any grievance within 24 business hours . Our target for a total average resolution is under 7 business days, with technical investigations typically concluding within 3 to 5 business days .

To qualify for a refund on the superbox website, the returned unit must be in brand-new, unused condition . This mandate includes the return of all original packaging materials, technical manuals, and accessories (such as remotes and power adapters) . Items exhibiting signs of misuse, physical damage, or missing components may not be eligible for a full refund .

If a return is the result of a verified product quality issue or a manufacturing defect, the superbox store will cover 100% of the return shipping costs. In these instances, the store provides a prepaid return label so the customer incurs zero out-of-pocket expenses for the return logistics.

Customers who wish to cancel an order before it is transferred to a logistics carrier are entitled to a full 100% refund . Once our support team confirms the order has not yet been processed for shipment, the refund is executed within twenty-four (24) hours.

Orders returned due to non-product quality reasons, such as a refusal of delivery or an incorrect address provided by the customer, are refunded only after the goods are received and inspected at our warehouse . These refunds are typically processed within 24 hours of confirmation that the hardware remains in its original, brand-new condition.

Yes. Prior to returning any hardware to the superbox store, you must contact the support team to receive formal authorization and a prepaid return label . Customers should not pay for these authorized return labels themselves, and shipping items back without this authorization may delay the refund process.

Original shipping fees are generally non-refundable . The only exceptions to this rule are when the return is a direct result of a verified product defect or an explicit fulfillment error made by the superbox official store.

Eligible returns are directed to one of our regional logistics hubs:

• California Hub: ASL Global Logistics Inc., 17588 Rowland St, City of Industry, CA 91748
• New Jersey Hub: LeuleuLLC, 2248 US Highway 9, Howell, NJ 07731

To prevent “Warranty Extension Fraud,” the superbox official store utilizes digital fingerprints and physical warranty seals on every unit . During the return inspection, we verify the Serial Number (S/N) and Lot Number against our high-definition packaging videos and weight logs to ensure the integrity of the return.

The superbox official website values amicable resolutions and encourages customers to contact support at customer@superboxtvboxstore.com before disputing a transaction . Fraudulent or abusive chargebacks result in the permanent suspension of all future services, including technical support and warranty eligibility.

Because our automated fulfillment system moves orders to “Processing” immediately, customers should contact support within 24 hours to request a cancellation . Once a tracking number has been generated, the order can no longer be modified or canceled, and the customer must instead follow the standard return process after the package arrives.