Privacy Policy

At SuperBox TV Box Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our online store: https://superboxtvboxstore.com/.

Information we collect

We collect information to provide and improve our website, order processing, customer support, and shopping experience. The types of information we may collect include:

Personal information: When you place an order or contact us, we may collect details such as your name, billing address, shipping address, email address, and phone number.
Payment information: Payments are processed through supported third-party payment gateways. We do not intentionally store your full credit card details on our own servers.
Device information: We may automatically collect information about your device, including your IP address, browser type, time zone, pages visited, and certain cookies or similar technologies.
Order information: This may include details of products purchased, transaction date, order status, shipping status, and related customer service records.

How we use your information

We use the information we collect for legitimate business purposes related to operating our website, fulfilling orders, supporting customers, and improving our services.

To process orders, confirm payments, generate invoices, arrange shipping, and deliver purchased products.
To provide customer support, technical assistance, warranty-related help, and order-related communication.
To send transactional updates, including order confirmations, shipping notifications, delivery updates, and customer service messages.
With your consent where required, to send marketing updates, promotional information, product announcements, or other optional communications.
To detect, prevent, and respond to unauthorized transactions, suspicious activity, website abuse, security incidents, or fraud attempts.
To improve website performance, user experience, product information, and customer service quality.

Sharing your information

We do not sell or rent your personal information. We may share information with trusted third parties when necessary to operate our business and provide services:

Service providers: We may share information with payment processors, shipping carriers, website hosting providers, analytics providers, email service providers, customer support tools, and other service providers that help us operate our website and fulfill orders.
Legal compliance: We may disclose information if required by law, legal process, court order, government request, or to protect our rights, customers, website, or business operations.
Business operations: We may share limited information where necessary for fraud prevention, chargeback review, warranty support, accounting, or recordkeeping.

Data security

We use reasonable security measures, including SSL encryption for website connections, to help protect information during transmission. Access to personal information is limited to authorized personnel or service providers who need the information to perform their duties.

No website, transmission method, or storage system can be guaranteed to be completely secure. We encourage customers to use strong passwords and protect their account information.

Your rights

Depending on your location and applicable law, you may have certain rights regarding your personal information:

Right to access: You may request a copy of the personal information we hold about you.
Right to correction: You may request corrections to inaccurate or incomplete information.
Right to deletion: You may request deletion of personal information, subject to legal, tax, accounting, fraud prevention, warranty, and order record retention requirements.
Right to opt out: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
Right to limit certain uses: Where applicable, you may have the right to opt out of certain targeted advertising, sale, or sharing activities.

Cookies

Our website uses cookies and similar technologies to support website functionality, remember preferences, analyze site traffic, improve the shopping experience, and support marketing measurement where applicable.

You can manage cookie settings through your browser or available cookie preference tools. Disabling certain cookies may affect website functionality, cart features, checkout, or account access.

Children’s privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty assistance, legal compliance, tax and accounting requirements, fraud prevention, and dispute resolution.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices, website tools, legal requirements, or business operations. Updates will be posted on this page with an updated effective date where applicable.

Contact Information

Address: 100 Sunrise Ave #135, North York, ON M4A 1B3, Canada
Phone: +1(604) 239-6845
Email: customer@superboxtvboxstore.com

Working Hours: Monday to Saturday (8 AM – 7 PM)

Disclaimer: This policy is provided for informational purposes only and does not constitute legal advice. For legal compliance questions specific to your circumstances, please consult a qualified attorney.

Content was updated on 06/03/2026