- Brand Name: SuperBox TV Box Store
- Slogan: Your Entertainment Partner
- Job Type: Full-time (Hybrid / Remote)
- Number of Openings: 02 positions
- Working Hours: Monday to Saturday, 8:00 AM – 7:00 PM (Flexible shift options to align with US/Canada time zones)
- Target Market: United States & Canada
- Website: https://superboxtvboxstore.com/
About us
SuperBox TV Box Store is the most trusted retailer of authentic SuperBox TV Box S6, S7, and S8 series in the US and Canada. With our customer-centric slogan, “Your Entertainment Partner,” we bridge the gap between high-end home entertainment technology and seamless delivery. To support our rapid growth across North America, we are seeking highly organized, proactive, and problem-solving Operations & Order Management Specialists to streamline our end-to-end e-commerce supply chain.
Job description
As an Operations & Order Management Specialist, you will be the backbone of our daily store operations. You will manage the entire lifecycle of an order—from the moment a customer clicks “Buy” on our website to successful doorstep delivery. You will coordinate between web backend systems, physical warehouses, and international logistics partners.
Key Responsibilities:
- Order Processing & Syncing: Monitor, verify, and process daily incoming orders via the website CMS. Ensure precise product details (SuperBox S6, S7, or S8 models) and correct customer shipping info are synced with fulfillment teams.
- Logistics & Carrier Coordination: Work closely with major global shipping carriers (DHL, FedEx, USPS, UPS, etc.) to arrange shipments from our US warehouse (Anaheim, CA) and Canada warehouse (North York, ON).
- Inventory & Stock Tracking: Track inventory levels in real-time. Forecast stock demands and generate alerts to prevent stockouts of hot-selling TV Box models and accessories.
- Delivery Trouble-shooting: Proactively resolve shipping anomalies, customs delays, address corrections, lost packages, and failed delivery attempts.
- Returns & Refunds Management (RMA): Handle product returns, exchanges, and reverse logistics in accordance with the store’s policy.
- Performance Reporting: Maintain clear logs of daily order volumes, shipping costs, delivery times, and return rates to optimize operational costs.
Job requirements
- Experience: Minimum 1–2 years of experience in E-commerce Operations, Order Fulfillment, Supply Chain, or Logistics management (Experience in Cross-border E-commerce or US/CA Shopify/WooCommerce ecosystems is a massive plus).
- Language Proficiency: Advanced written and verbal English (Equivalent to IELTS 6.5+ or professional working proficiency) to efficiently communicate with North American logistics partners and handle customer queries via email/WhatsApp.
- Technical Skills: Proficient with order management software, inventory systems, and basic Excel/Google Sheets data manipulation.
- Mindset & Work Ethic: Exceptional attention to detail (zero tolerance for shipping wrong models). Strong crisis-management skills to handle shipping delays or carrier disputes calmly.
- Flexibility: Willingness to check systems and monitor crucial delivery statuses within the US/Canada business hours when required.
Benefits & Compensation
- Attractive Salary: Competitive base salary (negotiable based on experience) + Monthly Performance Bonuses linked to order fulfillment efficiency and accuracy.
- Flexible Work Environment: Work fully Remote or Hybrid with state-of-the-art digital tools.
- Career Growth: Opportunity to lead the operations department as the store expands its product line and enters new markets.
- Health & Wellness: Annual leave, holiday bonuses, and health insurance stipends (applicable based on region).
- Employee Discounts: Exclusive internal discount programs on all SuperBox authentic series and upcoming entertainment hardware.
- Professional Training: Sponsored courses on Advanced Supply Chain management, E-commerce Tech Stack, and Analytics tools.
How to apply
Are you ready to join us as Your Entertainment Partner? Send your English CV/Resume and a short cover letter highlighting your e-commerce operations experience to:
- Email: customer@superboxtvboxstore.com
- Email Subject: [SuperBox] Operations Specialist – [Your Full Name]
- Contact/WhatsApp Support: +1(604) 239-6845
SuperBox TV Box Store is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.