Refund & Returns Policy

Thank you for choosing SuperBox TV Box Store. Please review the following policy for information about returns, replacements, and refunds.

You may request a return within 30 days of receiving your order, subject to the conditions below.

Returns are handled under two main situations: Change of Mind and Defective Product.

Change of Mind

If you no longer want the product or simply changed your mind, you may request a return within 30 days of delivery.

The following conditions apply:

The customer is responsible for return shipping costs.
A 10% restocking fee based on the total order value will be deducted from the refund.
The product must be returned with its original packaging and accessories.
The product must not be damaged by misuse or improper handling.

Before returning the product, please contact us at customer@superboxtvboxstore.com to confirm the return address and shipping method.

Defective Product

If you believe your SuperBox is defective, please first contact our Technical Support team through the Contact Us page.

Our Technical Support team will guide you through the necessary troubleshooting process.

To qualify for a defective-product refund or replacement, the following are required:

Completion of the troubleshooting process.
Photos or videos clearly showing the issue.
Confirmation from our Technical Support team that the product is defective and requires a return or replacement.

Once the defect is confirmed, please email customer@superboxtvboxstore.com with your order number, product’s MAC id, photos or videos of the issue, and Technical Support confirmation.

If the defect is confirmed within 30 days of delivery, you may choose:

Replacement with a non-defective unit; or
Full Refund to the original payment method.

Confirmed defective products are not subject to the 10% restocking fee, and approved return shipping costs will be covered by us.

Return Shipping

Before sending any return, please contact us to confirm the correct return address and shipping method.

You may either purchase your own return shipping label or ask us to purchase one for you.

We recommend using a trackable shipping service for all returns.

Refund Processing

Once the returned product is received and inspected, approved refunds will normally be processed within 3–5 business days.

Refunds will be issued to the original payment method used during checkout.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at customer@superboxtvboxstore.com.

Please include your order number and photos of the product and packaging so we can review the issue and provide the appropriate solution.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, cancellation may no longer be possible. If you no longer want the product after shipment, the return will be handled under the Change of Mind policy.

Contact Information

If you have questions, concerns, or requests regarding our products or service, please contact us:

Brand Name: SuperBox TV Box Store

Slogan: Your Entertainment Partner

US Address: 201 E Center St, Anaheim, CA 92805, USA

Canada Address: 100 Sunrise Ave #135, North York, ON M4A 1B3, Canada

Email: customer@superboxtvboxstore.com

Website: https://superboxtvboxstore.com/

Working Hours: Monday to Saturday, 8 AM – 7 PM.