Thank you for choosing SuperBox TV Box Store. We aim to provide quality products and customer support. Please review the following Return and Refund Policy, which explains eligibility, procedures, and conditions for returns and refunds.
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be unused and in its original condition. The product must be returned in the original packaging with all included accessories. Proof of purchase or order confirmation is required.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
Products damaged by misuse or improper handling are not eligible for return. Items missing original packaging or accessories may also be refused.
Return Process
To request a return, please contact our support team with your order number and the reason for the return request.
Our support team will provide return instructions within 1–3 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service for all returns.
Refund Process
After we receive and inspect the returned item, approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method used during checkout.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include your order number and photos of the product and packaging when contacting our support team.
Order Cancellation
Orders may be canceled before shipment. Once an order has been shipped, cancellation requests may no longer be possible.
Contact Information
Address: 100 Sunrise Ave #135, North York, ON M4A 1B3, Canada
Phone: +1(604) 239-6845
Email: customer@superboxtvboxstore.com
Working Hours: Monday to Saturday (8 AM – 7 PM)
Disclaimer: This policy is provided for informational purposes only and does not constitute legal advice.
Copyright © 2026 SuperBox TV Box Store. All Rights Reserved.